Cancellation policy

General information on the right of revocation

You, the client, who is a consumer within the meaning of § 13 of the German Civil Code, have a right of revocation in accordance with § 355 against us, the contractor, in the case of contracts concluded outside business premises and in the case of distance selling contracts. The details of this right of revocation result from the following revocation instruction. Unless otherwise agreed by the parties, the right of revocation pursuant to § 312g does not apply to the following contracts, among others:

Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, § 312g para. 2 sentence 1 no. 1 BGB;

Contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded, § 312g para. 2 p. 1 No. 2 BGB;

Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, § 312g, para. 2, no. 1, p. 1, no. 3 BGB.

Cancellation policy

1) Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods.

By way of derogation, in the case of a contract for the regular supply of goods over a fixed period, the withdrawal period shall be fourteen days from the day on which you or a third party, other than the carrier and designated by you, took possession of the first goods.

In order to exercise your right of revocation, you must inform us (EatHappy ToGo GmbH, Kaiser-Wilhelm-Ring 13, D-50672 Cologne, Germany, telephone +49 (0) 221 / 66 9936 300, e-mail by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the expiry of the revocation period.


2) Consequences of revocation

If you revocefrom this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.


3) Form of revocation

If you want to cancel the contract, please fill in this form and send it back.



EatHappy ToGo GmbH

Kaiser-Wilhelm-Ring 13

D-50672 Cologne


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)






Ordered on (*) _________________ / received on (*)________________



Name of the consumer(s)



Address of the consumer(s)



Signature of the consumer(s) (only in the case of communication on paper)





(*) Delete as appropriate